Jessica Douglas

GDPR Leader, UK and Ireland, Financial Services

Jessica leads IBM’s market and client response to the General Data Protection Regulation (the GDPR) for the UK and Ireland. She and her team of privacy, security, cognitive analytics and customer experience experts are working with clients to address the GDPR imperative.

Jessica is a Partner in IBM’s IX and Digital Strategy practice whose primary focus is on transforming customer experience with her clients in banking, insurance, wealth and financial markets. Jessica starts from the premise that financial institutions that put customers first build sustained success. She brings experience and expertise in Digital and Mobile Innovation, Sales and Marketing, and Customer Relationship Management and Data and Analytics. As well as banking experience, Jessica draws on strategy through delivery experience in CPG and Pharma to help clients address these challenges to deliver sustained customer and business results.